FAQ's - Grand Arcade

Frequently Asked Questions

What time does Grand Arcade open? What time does Grand Arcade Close? What are Grand Arcade’s opening times?​

Please check here: Grand Arcade Opening Hours 

Where is Grand Arcade located? Where is Grand Arcade?

Grand Arcade is based in Cambridge city centre. The main access to the centre is via Saint Andrew’s Street, postcode CB2 3BJ. Check Grand Arcade interactive map to plan your next visit.

How do I get to Grand Arcade?

Please check our page Visit Us for all details.

Does Grand Arcade stores offer Click and Collect services?​

Consider using a Click & Collect service to ensure all your items are in-store when you come to visit. Have a look at the list of Grand Arcade’s stores offering Click & Collect services

Does Grand Arcade offer Shopmobility services? Is Grand Arcade disabled friendly?

Run by Cambridge City Council offering daily hire of manual and electric wheelchairs, scooter, and rollators Monday to Saturday between 10am – 5pm. This is a free of charge service. Located on Level -1 of South (Lower) Grand Arcade car park.  For more information see www.shopmobility@cambridge.gov.uk or ring 01223 457452.

Our stores offer individual services. Check the store page of the shop you aim to visit to know more about their accessibility services. Browse all Grand Arcade store pages to find the one you want!

Does Grand Arcade have free Wi-Fi and phone charging facilities? Does Grand Arcade have Wifi? Is Wifi free at Grand Arcade?​ Is there somewhere to charge my phone in Grand Arcade?

Grand Arcade offers a free Wi-Fi & phone charging service to all visitors. Simply join at BT WiFi – Grand Arcade, then follow the easy steps to log on.

The Charge Tower is usually located just outside Starbucks on the First Floor. For safety reasons, it has temporarily been removed.

Does Grand Arcade offer student discounts? Are there many stores that do student discounts at Grand Arcade?

To claim student discount you can show your student ID in the following stores: 3Mobile £16 month SIM with 30GB – Apple Educational Discount 10% (see in store for more details) – Calvin Klein Underwear – 10% – Charles Tyrwhitt 10% – Chocolat Chocolat 10% (Wednesdays only) – GANT 10% off with Student Beans – Hobbs 15% off – Ed’s Easy Diner Buy one get one free – Krispy Kreme 20% – Levi’s 20% – Office 10% – Rutland Cycling 10% off bikes – Schuh 10% – Seanhanna 20% off (weekdays only) – Ted Baker 15% – Vans 10% – Vodafone 10%.

Does Grand Arcade have any baby changing facilities? Where are the toilets in Grand Arcade?

Grand Arcade customer toilet complex is located on the Second Floor close to John Lewis & Partners and is accessible by the South car park lifts from all levels and escalators from the lower floors.  Facilities include two accessible toilets with one operated by a radar key, parent & child toilet, baby changing room, baby feeding room, and male and female toilets. Toilets are checked regularly by the customer service team. John Lewis & Partners provides a Parents Room with baby change and feeding facilities on the third floor. Cambridge City Council provide a Changing Places Toilet on the Level -1 of the South (Lower) car park.  This is located next to the Car Park Customer Service office and Shopmobility with disabled parking. Starbucks supports NCT’s parent friendly places charter, as a place where you can feed your baby or toddler in comfort knowing staff will support you without judgment. There is also help from staff if you need any assistance.

Who do I speak to about lost property at Grand Arcade? I have lost something in Grand Arcade- who do I contact?

If you have lost something at Grand Arcade, please contact the Management Team. You can reach by phone 01223 302 601 or by email info@grandarcade.co.uk. Please also contact the retailers you visited as sometimes they retain their own lost property.

How much is parking at the Grand Arcade? Is there disabled parking at Grand Arcade? Is there family parking at the Grand Arcade?

The Grand Arcade multi-storey car parks North (Upper) & South (Lower) sides are managed by Cambridge City Council and have Park Mark status. The car parks are accessed on Corn Exchange Street CB2 3QF and are open 24 hours a day all year.  There are 953 spaces including Parent & Child and Disabled.

You can find more information about Grand Arcade cark park on the City Council website: https://www.cambridge.gov.uk/grand-arcade-car-park