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FAQ

What time does Grand Arcade open? What time does Grand Arcade Close? What are Grand Arcade opening times?​

Please check here.

Where is Grand Arcade located?

Grand Arcade is based in Cambridge city centre. Click here to download our free city centre map with details of our exact location and surrounding tourist attractions.

How do I get to Grand Arcade?

Please check our page Visit Us for all details.

Does Grand Arcade have click and collect?​

Consider using a Click & Collect service to ensure all your items are in-store when you come to visit. Please check the list of stores which offer Click & Collect here.

Does Grand Arcade offer Shopmobility services? Is Grand Arcade disabled friendly?

Run by Cambridge City Council offering daily hire of manual and electric wheelchairs, scooter and rollators Monday to Saturday between 10am – 5pm. This is a free of charge service. Located on Level -1 of South (Lower) Grand Arcade car park.  For more information see www.shopmobility@cambridge.gov.uk or ring 01223 457452.

The following stores have hearing loops: Apple, AllSaints, Costa Coffee, John Lewis & Partners, Links of London, River Island, Topshop Topman & Vodafone.

Does Grand Arcade have free wifi and phone charging facilities? Does Grand Arcade have Wifi? Is Wifi free at Grand Arcade?​

Grand Arcade offers a free Wi-Fi & phone charging service to all visitors. Simply join at BT WiFi - Grand Arcade, then follow the easy steps to log on. The Charge Tower is located just outside Starbucks on the First Floor. Simply lock your phone away and it will charge for free.

Does Grand Arcade offer student discounts?

To claim student discount show your student ID in the following stores; 3Mobile £16 month SIM with 30GB - Apple Educational Discount 10% (see in store for more details) - Calvin Klein Underwear - 10% - Charles Tyrwhitt 10% - Chocolat Chocolat 10% (Wednesdays only) - GANT 10% off with Student Beans - Hobbs 15% off - Ed's Easy Diner Buy one get one free - Hobbs 20% - Krispy Kreme 20% - Levi's 20% - Office 10% - Radley 10% off - Rutland Cycling 10% off bikes - Schuh 10% - Seanhanna 20% off (weekdays only) - Ted Baker 15% - T.M.Lewin 15% - Topshop/Topman 10% - Vans 10% - Vodafone 10%. Please check our website's Events page for one-off student discount events.

Does Grand Arcade have any baby changing facilities? Where are the toilets in Grand Arcade?

Grand Arcade customer toilet complex is located on the Second Floor close to John Lewis & Partners and is accessible by the South car park lifts from all levels and escalators from the lower floors.  Facilities include two accessible toilets with one operated by a radar key, parent & child toilet, baby changing room, baby feeding room, and male and female toilets. Toilets are checked regularly by the customer service team. John Lewis & Partners provides a Parents Room with baby change and feeding facilities on the third floor. Cambridge City Council provide a Changing Places Toilet on the Level -1 of the South (Lower) car park.  This is located next to the Car Park Customer Service office and Shopmobility with disabled parking. Starbucks supports NCT's parent friendly places charter, as a place where you can feed your baby or toddler in comfort knowing staff will support you without judgment. There is also help from staff if you need any assistance.