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Services

We are back open again from Monday 12th April in line with government advice and we are looking forward to welcoming you back! Please follow the below measures in place to keep you safe:

  • There are sanitising stations by each entrance
  • A clearly marked one-way system is place, alongside guidance reminders about social-distancing throughout the centre
  • It is a legal requirement for everyone aged 11 or over to wear a face covering at all times whilst inside Grand Arcade, unless you have a medical exemption
  • The centre has a unique QR Code for you to scan on entry, which will help the NHS Test and Trace program. Those shops which are also legally bound to display a QR Code have their own displayed at their entrances
  • Check for updates here on our website and social media pages

 

Opening Hours

  • Monday 09:00 - 18:00
  • Tuesday 09:00 - 18:00
  • Wednesday 09:00 - 18:00
  • Thursday 09:00 - 18:00
  • Friday 09:00 - 18:00
  • Saturday 09:00 - 18:00
  • Sunday 11:00 - 17:00

Individual store opening hours may vary. Please check the stores page for their phone number and give them a call if you're making a special trip.

Getting here

By Car

The car park postcode is CB2 3QF. Cambridge is serviced north to south by the M11, and east to west by the A14. As you come into the city, follow the signs to Grand Arcade. There is a multi-storey car park adjoining Grand Arcade.

For car park charges click here or call 01223 457337.

By the Park and Ride

The city centre can be very congested and one of the easiest ways to reach Grand Arcade is by the Park and Ride. There are five Park and Ride locations around Cambridge with regular buses into the city. The locations are; Babraham Road, Madingley Road, Milton, Newmarket Road and Trumpington. 
The cost to use the Park & Ride is £3.00 (valid for 1 day) and it is free to park. Up to 3 children travel for free. Or with a valid concessionary pass you can ride to and from town free after 9.30am weekdays, and anytime at weekends.

For more information on Cambridge's Park and Ride click here.

By Rail

There are regular trains to Cambridge from London's King's Cross, London's Liverpool Street, Norwich, Kings Lynn and Peterborough. Grand Arcade is a 15 minute walk from the station or there is a regular bus service to the city centre from the train station. For train times to Cambridge click here. To see train times easily, visit The Trainline, click here.

By Bus

There is an extensive network of buses that serve the city centre and stop at the interchanges of Emmanuel Street and Drummer Street, just outside Grand Arcade.

Stagecoach has launched their brand new 'Busy Bus' app - allowing waiting passengers plan their journey as services increases across the region. Ensuring that when you travel, you feel safe. Try the app now by visiting your app store and installing the 'Stage Coach' app. Click here for all the timetables - https://www.stagecoachbus.com/

Train Station to City Centre
Citi 1 from Rail Station stop 7
Citi 3 from Rail Station stop 6
Citi 7 from Rail Station stop 6
Babraham Road park&ride from Rail Station stop 9
Busway A/D from Rail Station stop 9

By Bike

The 500-space free bicycle park is next to Rutland Cycling on Corn Exchange Street will be on revised hours over the duration of the Lockdown. It will be open 8:00am-6:00pm Monday to Saturday and 10:00am-5:00pm Sundays and Bank Holidays.

On Foot

Grand Arcade is located at the heart of Cambridge city centre. We are bordered by Downing Street, St Andrew's Street, Corn Exchange Street and Lion Yard. Google maps can be relied upon to plot good pedestrian routes to the centre from a variety of locations within the city.

Click & Collect

Click and Collect is available from many of our stores. Save delivery charges and collect your purchases in-store at your convienence. Simply make your purchases on the retailers website, select click & collect as your delivery option and choose the Grand Arcade store. You will be notified when your item is ready to collect in-store. 

Learn more on this page.

Our Location

Click here to download our free city centre map with details of our exact location and surrounding tourist attractions.

Car Parking

The Grand Arcade multi-storey car parks North (Upper) & South (Lower) sides are managed by Cambridge City Council and have Park Mark status. The car parks are accessed on Corn Exchange Street CB2 3QF and are open 24 hours a day all year.  There are 953 spaces including Parent & Child and Disabled.  Height limit is 1.98 metres (6’ 6”).  The car parks are short stay ‘pay-on-foot on exit’.   The ticket machines, located on ground, first and second floors, accept cash and card payments.  Change is given. The first 3 hours are free for Blue Badge holders.  Motor cycles are not allowed in this car park.  For alternative parking, information on spaces and charges see www.cambridge.gov.uk/grand-arcade-car-park.  For car parking enquiries ring 01223 457337. Discounted parking at 80p per hour is available from 7pm Monday to Saturday, and from 5pm on Sunday. 

Free Wi-Fi

Grand Arcade offers free Wi-Fi to all visitors. Simply join at BT WiFi - Grand Arcade, then follow the easy steps to log on.

Student Discount

To claim student discount show your student ID in the following stores; 3Mobile £16 month SIM with 30GB - Apple Educational Discount 10% (see in store for more details) - Calvin Klein Underwear - 10% - Charles Tyrwhitt 10% - Chocolat Chocolat 10% (Wednesdays only) - GANT 10% off with Student Beans - Hobbs 15% off - Ed's Easy Diner 25% off - Hobbs 20% - Krispy Kreme 20% - Levi's 20% - Office 10% - Rutland Cycling 10% off bikes - Schuh 10% - Seanhanna 20% off (weekdays only) - Ted Baker 15% - T.M.Lewin 15% - Vans 10% - Vodafone 10%. Please check our website's Events page for one-off student discount events.

Shopmobility

Run by Cambridge City Council offering daily hire of manual and electric wheelchairs, scooter and rollators Monday to Saturday between 10am – 5pm. This is a free of charge service. Located on Level -1 of South (Lower) Grand Arcade car park.  For more information see www.shopmobility@cambridge.gov.uk or ring 01223 457452.

The following stores have hearing loops: Apple, AllSaints, Costa Coffee, John Lewis & Partners & Vodafone. 

Armed Forces Discount

To claim Armed Forces Discount, show your ID in the following stores; Charles Tyrwhitt 10% - Clintons 20% - Ed's Easy Diner - 25% - Fraser Hart (See in store) - GANT - 10% - Hobbs 20% - Kuoni 5% - Krispy Kreme 20% - Levi's 10% - OFFICE 10% - Rutland Cycling 10% - Ted Baker 15% - Vodafone 15%

Tax Free Shopping Thumb 1450688097 tax free

If you live outside of the EU, you may be entitled to get tax refund on goods you purchase at participating stores in Grand Arcade. All non-EU citizens can claim back on purchases when exporting goods. Simply ask for a tax refund receipt. Please contact individual stores for participation or see HM Revenue & Customs website for further information.

NHS Discount

The following stores offer discounts to NHS workers: Apple (2%) - Calvin Klein Underwear (25%) - Charles Clinkard (10%) - Charles Tyrwhitt (10%) - Ed's Diner - (20% off with Blue Light Card) - Fraser Hart (See in store) - Kuoni (5% off) -  Krispy Kreme (20% off) - Levi's (30%) - Mango (10%) - Office (10%) - Pandora (10%) - Penhaligon's (15%) - Phase Eight (50%) - Rigby & Peller (15%) - Rutland Cycling (10% off parts & accessories) - Seanhanna (20% off) - Ted Baker (20%) - Vodafone (15%).

ATM

Our ATM cash machine is currently out of use. For safety reasons, please use contactless payment in our stores where possible. 

 

Toilets and Parent & Child Facilities

Does Grand Arcade have any baby changing facilities?

Grand Arcade customer toilet complex is located on the Second Floor close to John Lewis & Partners and is accessible by the South car park lifts from all levels and escalators from the lower floors.  Facilities include two accessible toilets with one operated by a radar key, parent & child toilet, baby changing room, baby feeding room, and male and female toilets. Toilets are checked regularly by the customer service team. John Lewis & Partners provides a Parents Room with baby change and feeding facilities on the third floor. Cambridge City Council provide a Changing Places Toilet on the Level -1 of the South (Lower) car park.  This is located next to the Car Park Customer Service office and Shopmobility with disabled parking. Starbucks supports NCT's parent friendly places charter, as a place where you can feed your baby or toddler in comfort knowing staff will support you without judgment. There is also help from staff if you need any assistance.

Gift Card

Grand Arcade does not have a gift card scheme but you can purchase gift cards from our individual stores and John Lewis & Partners who have many concessions in-store. Cambridge BID have launched a gift card called Love Cambridge and this can be used in many of our stores. Please click here to find out how to purchase and to see the list of retailers taking part. 

Currency Exchange

Get your holidays off to a great start - visit the John Lewis & Partners Bureau de Change, located in Customer Services at John Lewis & Partners where you can buy any one of 30 foreign currencies at 0% commision as well as traveller’s cheques. Rates are checked against competitors daily. Also, if you can purchase your currency cheaper elsewhere, John Lewis & Partners will match it on the same day at as part of its Never Knowingly Undersold price promise*

Our FourEx currency exchange kiosk on Level 1 North Side Lifts is currently temporarily out of use due to reducing touch points. 

*Subject to cover levels and excess. Terms, conditions, limitations and exclusions apply.'

 

Personal Shopping

Discover Grand Arcade's personal shopping service at a number of stores; John Lewis & Partners, Apple Store, Chocolat Chocolat, Hobbs, Penhaligon's, Phase Eight and Seanhanna Hair. Please contact individual stores for further information.

Photobooth

We have two machines - located on the Ground floor close to the North Entrance by Fisher Square and on the Second floor across from the toilets.