Following government guidance, many of our stores are reopening and some of our cafes and restaurants are offering delivery or collection services. The safety of our operators, centre teams and visitors is always our primary focus so you will notice extra measures in place when you next visit and our policies will continue to evolve based on the most up to date advice.
You can enter Grand Arcade by St Andrew's Street, Fisher Square or going through Lion Yard.
Dear valued friends, due to the revised government guidance on the wearing of face coverings or masks whilst in shops from the 24th July, the Grand Arcade has decided to introduce this enhanced safety feature ahead of the government’s schedule to ensure we are doing all we can to help keep you safe and virus free as soon as we can. Many of our retail partners already insist on face coverings and whilst it is not yet mandatory we would encourage you to do so whilst within the centre. We have ordered and will be able to offer face masks to our visitors who do not have their own and we will provide these at our entrances as soon as we take delivery.
You will find hand sanitising facilities at each entrance. Please be assured that our cleaning regime has been enhanced throughout the centre, including the toilets (on the second floor) which will constantly be manned.
Looking for a mask? We are pleased to partner with 'Community Masks 4 NHS' on an initiative that helps raise money for NHS Charities Together. On July 24th from 2pm - 4pm - visit our atrium to purchase your bespoke mask or alternatively, PRE-ORDER YOUR MASK HERE: https://bit.ly/3jgSIpp
As with all retail destinations, we are limited to a reduced maximum number of visitors and our entrances will be controlled by our Security team. If we reach maximum capacity, you will be asked to wait outside until for a short amount of time. Once in the centre, please help us adhere to the social distancing measures introduced by our government.
We have introduced floor markers to help make your visit as comfortable as it can be given current government guidance which is there for everybody's safety. Please follow our one-way system and keep a safe distance with others during your visit.
We have worked closely with our retail partners to ensure as smooth an entry to their stores as possible. You will find queuing floor markers spaced by two metres in front of each store. Bigger and more popular brands have additional arrangements and we advise that you check with your favourite brand’s own website for more details.
Access to the centre from the car park will only be possible from our Northside ground floor (by Carluccio’s and TOPSHOP) using the stairwells or the lifts.
Our centre doors will be open: MONDAY-SATURDAY 9am - 6pm, SUNDAY 10am - 4pm. Please check each individual store opening hours on our 'STORES' page.
We recommend for families with a pushchair to use the City Council toilets on the Ground floor, by Fisher Square entrance (facing Carluccio’s) which have babies facilities.
Blue Card holders are able to access our toilets on L-1 South side, by using the disabled lift.
Our centre toilets are now open and in operation with enhanced cleaning. You can access Grand Arcade toilets via the escalator only (Costa Coffee UP escalators, next escaltors to 2nd floor).
Stagecoach has launched their brand new 'Busy Bus' app - allowing waiting passengers plan their journey as services increases across the region. Ensuring that when you travel, you feel safe. Try the app now by visiting your app store and installing the 'Stage Coach' app.
We understand you might want to shorten your visit. We recommend checking our list of stores offering CLICK & COLLECT services.
We are doing our best to keep the website as up to date as possible however some information may be subject to change. Please always check with retailers directly before visiting to avoid disappointment.