Visitors

Welcome to the beautiful city of Cambridge, home to some of the world's finest architecture, museums and art galleries and many of Britain's best shops.

We look forward to welcoming you to Grand Arcade, where you will find a wide range of high-street favourites as well as several choice premium retailers and the world's favourite department store, John Lewis.

At Grand Arcade you can buy the latest British fashions and a fine selection of jewellery, food, childrenswear and accessories for the home.

We hope you enjoy your time in our wonderful city.

Yet to decide where to stay or what to do whilst you're here? For recommedations and inspiration visit the 'Visit Cambridge' website by clicking here.

 

Tax Free Shopping

Shop tax free today at Grand Arcade!

Do you live outside the EU? If so, you may be able to get a tax refund on goods you purchase and take home with you.

When shopping in the UK you will pay VAT (Value Added Tax, a tax similar to sales tax) on many of the goods that you purchase. Non European Union (EU) residents may be entitled to reclaim this VAT of 20% (16.67% of the total purchase price) back when they take the goods home with them.

Follow these simple steps whilst indulging in your retail therapy to claim back the tax paid:

  1. When making a purchase at any store displaying the 'Tax Free Shopping' sign, ask for a Tax Refund voucher, and complete the form in-store
  2. When leaving the EU, present your purchases, receipts and passport to Customs officials, who will validate Tax Refund forms
  3. Show your validated forms and passport at a Tax Refund Office in the airport to receive an immediate refund or mail your form to the tax refund services provider. Stamped forms may also be presented at participating currency exchange locations e.g. Travelex

Important notes

You must live outside of the EU to be entitled to a VAT refund and leave the EU by the third month following the month of purchase e.g. items purchased in January must be exported by the 30th April that year. In order to be eligible for a VAT refund in Europe you must reside outside the European Union. Terms and conditions may vary between retailers and tax refund service providers and some retailers may set their own conditions, for example that you spend a minimum amount in one store on the same day. Please check individual retailers' terms & conditions in advance.

Refunds are subject to status and cash refund and tax refund provider terms and conditions. Other refund methods and locations are available. The information contained on this web page is, to the best of our knowledge, true and accurate at the time of publication, and is solely for informational purposes. Grand Arcade accepts no liability for any loss or damage howsoever arising as a result of use of or reliance on this information, whether authorised or not.

Tax Free Shopping is provided in conjunction with a number of partners, for more information click on a link below:

Tax Free Worldwide
Global Blue
Premier Tax Free

Click here for more information from HM Revenue & Customs.