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Services

Located in the centre of Cambridge with 60 luxury and high street retailers. Plan your visit here with details of our opening hours, car parking facilities and location.

Opening Hours

  • Monday 09:00 - 18:00
  • Tuesday 09:00 - 18:00
  • Wednesday 09:00 - 20:00
  • Thursday 09:00 - 18:00
  • Friday 09:00 - 18:00
  • Saturday 09:00 - 19:00
  • Sunday 11:00 - 17:00

Individual store opening hours may vary. Please check the stores page for their phone number and give them a call if you're making a special trip.

Getting here

By Car

The car park postcode is CB2 3QF. Cambridge is serviced north to south by the M11, and east to west by the A14. As you come into the city, follow the signs to Grand Arcade. There is a multi-storey car park adjoining Grand Arcade.
 

For car park charges click here or call 01223 457337.

Please note that car parking is discounted at the following times:
Monday - Friday after 6pm, per hour £1.20

Saturday - Sunday after 5pm, per hour £1.20

 

By the Park and Ride

The city centre can be very congested and one of the easiest ways to reach Grand Arcade is by the Park and Ride. There are five Park and Ride locations around Cambridge with regular buses into the city. The locations are; Babraham Road, Madingley Road, Milton, Newmarket Road and Trumpington. 
The cost to use the Park & Ride is £3.00 (valid for 1 day) and it is free to park. Up to 3 children travel for free. Or with a valid concessionary pass you can ride to and from town free after 9.30am weekdays, and anytime at weekends.

For more information on Cambridge's Park and Ride click here

 

By Rail

There are regular trains to Cambridge from London's King's Cross, London's Liverpool Street, Norwich, Kings Lynn and Peterborough. Grand Arcade is a 15 minute walk from the station or there is a regular bus service to the city centre from the train station. For train times to Cambridge click here.

 

By Bus

There is an extensive network of buses that serve the city centre and stop at the interchanges of Emmanuel Street and Drummer Street, just outside Grand Arcade. For more information on buses in Cambridge click here.

 

By Bike

The 500-space free bicycle park is next to Rutland Cycling on Corn Exchange Street, open 7am to 11.30pm every day except Christmas Day, New Year’s Day and Easter Sunday. Secure paid-for bike parking is available from Rutland Cycling. The store also offers bike hire, a repairs workshop and cycle shop for bikes, clothing and accessories. Contact Rutland Cycling on 01223 307655.

 

 

On Foot

Grand Arcade is located at the heart of Cambridge city centre. We are bordered by Downing Street, St Andrew's Street, Corn Exchange Street and Lion Yard. Google maps can be relied upon to plot good pedestrian routes to the centre from a variety of locations within the city. 

Click & Collect

Consider using a Click & Collect service to ensure all your items are in-store when you come to visit.

Click & Collect allows items to be bought online and collected from a retailer's local branch within Grand Arcade. This is a great way to ensure online purchases make it safely to you in time for when they are need, and you avoid delivery charges or disappointment on your shopping trip.

Please see our Click & Collect page for a list of stores who provide this service. 

Our Location

Click here to download our free city centre map with details of our exact location and surrounding tourist attractions.

Free Wi-Fi & Phone Charging

Grand Arcade offers a free Wi-Fi & phone charging service to all visitors. Simply join at BT WiFi - Grand Arcade, then follow the easy steps to log on. The Charge Tower is located just outside Starbucks on the First Floor. Simply lock your phone away and it will charge for free.

Car Parking

The Grand Arcade multi-storey car parks North (Upper) & South (Lower) sides are managed by Cambridge City Council and have Park Mark status. The car parks are accessed on Corn Exchange Street CB2 3QF and are open 24 hours a day all year.  There are 953 spaces including Parent & Child and Disabled.  Height limit is 1.98 metres (6’ 6”).  The car parks are short stay ‘pay-on-foot on exit’.   The ticket machines, located on ground, first and second floors, accept cash and card payments.  Change is given. The first 3 hours are free for Blue Badge holders.  Motor cycles are not allowed in this car park.  For alternative parking, information on spaces and charges see www.cambridge.gov.uk/grand-arcade-car-park.  For car parking enquiries ring 01223 457337. Discounted parking at £1.20 per hour is available from 6pm Monday to Friday, and from 5pm Saturday to Sunday. 

Student Discount

To claim student discount show your student ID in the following stores; 3Mobile £16 month SIM with 30GB - Apple Educational Discount 10% (see in store for more details) - Calvin Klein - 10% - Charles Tyrwhitt 10% - Chocolat Chocolat 10% (Wednesdays only) - Crew Clothing Company 15% - Gant 10% off with Student Beans - Ed's Diner Buy one get one free - Hobbs 20% - Krispy Kreme 20% - Levi's 20% - Links of London 10% - Office 10% - Radley 10% off - Rutland Cycling 10% off bikes - Schuh 10% - Sean Hanna 20% off (weekdays only) - Ted Baker 15% - T.M.Lewin 15% - Topshop/Topman 10% - Vans 10% - Vision Express - 20% off eyewear - Vodafone 10%. Please check our website's Events page for one-off student discount events.

Shopmobility

Run by Cambridge City Council offering daily hire of manual and electric wheelchairs, scooter and rollators Monday to Saturday between 10am – 5pm.  Located on Level -1 of South (Lower) Grand Arcade car park.  For more information see www.shopmobility@cambridge.gov.uk or ring 01223 457452.

The following stores have hearing loops: Apple, All Saints, Costa Coffee, John Lewis, Links of London, River Island, Topshop Topman & Vodafone

Tax Free Shopping Thumb 1450688097 tax free

If you live outside of the EU, you may be entitled to get a tax refund on goods you purchase at Grand Arcade. Please contact individual stores for further information or see HM Revenue & Customs website for further information.

Armed Forces Discount

To claim Armed Forces Discount, show your ID in the following stores; Charles Clinkard 10%- Charles Tyrwhitt 10% - Clintons 20% - Ed's Diner - 20% - Gant - 10% - Hobbs 20% - Kuoni 5% - Krispy Kreme 20% - Levi's 10% - OFFICE 10% - River Island 10% - Rutland Cycling 10% - Ted Baker 10% - TM Lewin 15% - Vision Express Free eye test & £30 off glasses - Vodafone 15%

NHS Discount

The following stores offer discounts to NHS workers: Apple (2% off) - Charles Tyrwhitt (10-15% off depending on product) - Ed's Diner - (20% off with Blue Light Card) Kuoni (5% off) -  Krispy Kreme (20% off) - Levi's (10% off) - Office (10% off) - Rutland Cycling (10% off parts & accessories) - seanhanna (20% off) - TM Lewin (15% off) - Vision Express (Free eye test, £30 off glasses) - Vodafone (15% off).

ATM

You can find a free to use ATM cash machine on the ground floor near the North Lifts.

Toilets and Parent & Child Facilities

Grand Arcade customer toilet complex is located on the Second Floor close to John Lewis and is accessible by the South car park lifts from all levels and escalators from the lower floors.  Facilities include two accessible toilets with one operated by a radar key, parent & child toilet, baby changing room, baby feeding room, and male and female toilets. Toilets are checked regularly by the customer service team. John Lewis provides a Parents Room with baby change and feeding facilities on the third floor. Cambridge City Council provide a Changing Places Toilet on the Level -1 of the South (Lower) car park.  This is located next to the Car Park Customer Service office and Shopmobility with disabled parking.

Gift Card

Grand Arcade does not have a gift card scheme but you can purchase gift cards from our individual stores and John Lewis who have many concessions in-store.

Piano

Help yourself to our piano on the second floor and let us make beautiful music together! Supplied by Millers Music on Sussex St.

Photobooths

Located on the Ground floor close to the North (Upper) Level car park lifts with an easy access booth for wheelchair users on the 2nd Level accessible from the South Side (Lower) car park lifts.   

Currency Exchange

Get your holidays off to a great start - visit the John Lewis Bureau de Change, located in Customer Services at John Lewis where you can buy any one of 30 foreign currencies at 0% commision as well as traveller’s cheques. Rates are checked against competitors daily. Also, if you can purchase your currency cheaper elsewhere, John Lewis Cambridge will match it on the same day at as part of its Never Knowingly Undersold price promise*

*Subject to cover levels and excess. Terms, conditions, limitations and exclusions apply.'

 

Personal Shopping

Discover Grand Arcade's personal shopping service at a number of stores; John Lewis, Apple Store, Coast, Chocolat Chocolat, Hobbs, LK Bennett, Penhaligon's, Phase Eight, Seanhanna Hair and The Pen Shop. Please contact individual stores for further information.

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