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Services

Located in the centre of Cambridge with 60 luxury and high street retailers. Plan your visit here with details of our opening hours, car parking facilities and location.

Opening times

  • Monday 09:00 - 18:00
  • Tuesday 09:00 - 18:00
  • Wednesday 09:00 - 20:00
  • Thursday 09:00 - 18:00
  • Friday 09:00 - 18:00
  • Saturday 09:00 - 19:00
  • Sunday 11:00 - 17:00

Individual store opening hours may vary. Please check the stores page for their phone number and give them a call if you're making a special trip.

Getting here

By Car

The car park postcode is CB2 3QF. Cambridge is serviced north to south by the M11, and east to west by the A14. As you come into the city, follow the signs to Grand Arcade. There is a multi-storey car park adjoining Grand Arcade.
 

For car park charges click here or call 01223 457337.

Please note that car parking is discounted at the following times:
Monday - Saturday after 5pm, per hour £1.20

 

By the Park and Ride

The city centre can be very congested and one of the easiest ways to reach Grand Arcade is by the Park and Ride. There are five Park and Ride locations around Cambridge with regular buses into the city. The locations are; Babraham Road, Madingley Road, Milton, Newmarket Road and Trumpington. 
The cost to use the Park & Ride is £3.00 (valid for 1 day) and it will cost you £1 to park up to 18 hours. 

For more information on Cambridge's Park and Ride click here

 

By Rail

There are regular trains to Cambridge from London's King's Cross, London's Liverpool Street, Norwich, Kings Lynn and Peterborough. Grand Arcade is a 15 minute walk from the station or there is a regular bus service to the city centre from the train station. For train times to Cambridge click here.

 

By Bus

There is an extensive network of buses that serve the city centre and stop at the interchanges of Emmanuel Street and Drummer Street, just outside Grand Arcade. For more information on buses in Cambridge click here.

 

By Bike

There is a free bike-park for approximately 500 bikes run by Rutland Cycling just outside Grand Arcade on Corn Exchange Street.

Rutland Cycling at Grand Arcade cycle park, offers a paid-for secure parking facility, go in-store for details. The store also has a hire station, and full repairs workshop as well as a fully stocked cycle shop.

For enquiries, please contact Rutland Cycling on: 01223 307655

 

On Foot

Grand Arcade is located at the heart of Cambridge city centre. We are bordered by Downing Street, St Andrew's Street, Corn Exchange Street and Lion Yard. Google maps can be relied upon to plot good pedestrian routes to the centre from a variety of locations within the city. 

Click & Collect

Consider using a Click & Collect service to ensure all the items on your Christmas gift list are in-store when you come to visit.

Click & Collect allows items to be bought online and collected from a retailer's local branch within Grand Arcade. This is a great way to ensure online purchases make it safely to you in time for Christmas, and you avoid delivery charges or disappointment on your shopping trip.

Please see our Click & Collect page for a list of stores who provide this service. 

Our Location

Click here to download our free city centre map with details of our exact location and surrounding tourist attractions.

Free Wi-Fi & Phone Charging

Grand Arcade offers a free Wi-Fi & phone charging service to all visitors. Simply join at BT WiFi - Grand Arcade, then follow the easy steps to log on. The Charge Tower is located just outside Starbucks on the First Floor. Simply lock your phone away and it will charge for free.

Car Parking

The maintenance works on the Grand Arcade car park has now been completed and all decks of the car park are open for use. The car park has 896 standard parking spaces and 35 Blue Badge spaces (Blue Badge locations: ten spaces on Level -1, twenty-five spaces on Level 2) and twelve parent and child spaces on Level 2. Motorcycle parking is not permitted at this car park. There are free motorcycle parking bays at Park Street Car Park and Queen Anne Terrace Car Park. There is a height restriction of 1.98 metres (6'6"). The car park accepts credit and debit cards and offers the option to pre-pay, this is a quick and convenient way to pay for parking, allowing you to avoid a queue upon return to your vehicle. If you have any comments or questions, please call 01223 457337 or email carparks@cambridge.gov.uk or visit the council's website

Student Discount

To claim student discount show your student ID in the following stores; Apple Educational Discount 10% (see in store for more details) - Charles Tyrwhitt 10% - Chocolat Chocolat 10% (Wednesdays only) - Crew Clothing Company 15% - Gant 15% off with Student Beans - Eds Diner 20% (NUS student card only) - Krispy Kreme 20% - Levi's 20% - Links of London 10% - Office 10% - Radley 10% off - Rutland Cycling 10% - Schuh 10% - Sean Hanna 20% off (weekdays only) - Ted Baker 15% (Only on full price items) - T.M.Lewin 15% - Topshop/Topman 10% - Vans 10% - Vodafone (See in store for student discounts) - Warehouse 10%. Please check our website's Events page for one-off student discount events.

Shopmobility

Grand Arcade’s Shopmobility office is based on the south side of the sub-level car park (Level -1) and open Monday - Saturday. This is a free service and offers manual and electric wheelchairs, scooters, rollators (walking aids with seats) and escorts for the visually impaired and mobility restricted people. For more information, call 01223 457452. Please visit our photo booth with easy access for wheelchair users on the second floor, accessible by our in-centre lifts.

Tax Free Shopping Thumb 1450688097 tax free

If you live outside of the EU, you may be entitled to get a tax refund on goods you purchase at Grand Arcade. Please contact individual stores for further information or see HM Revenue & Customs website for further information.

Armed Forces Discount

To claim Armed Forces Discount, show your ID in the following stores; Build-A-Bear Workshop 10% - Crew Clothing Company 15% - Krispy Kreme 20% - Ted Baker 10%.

NHS Discount

The following stores offer discounts to NHS workers: Apple (2%) - Charles Clinkard (10% off) - Krispy Kreme (20% off) - Levi's (10% off) - Office (15% off) - Rutland Cycling (10% off parts & accessories) - seanhanna (20% off) - Vision Express (Free eye test, £30 off glasses) - Vodafone (30% off SIM only, 15% off handset) - Wallis (10% off).

Toilets

Grand Arcade's toilets are located on the 2nd Floor and include two toilets for people with disabilities, a baby changing room and a family toilet, which includes baby changing facilities. Vending machines are also located here for your convenience. There is a changing places toilet for those with disabilities located on Level -1 South side.

ATM

You can find an ATM cash machine for your convenience on the ground floor near the North Lifts.

Parent & Baby

Grand Arcade has baby changing facilities as well as a family toilet, located on the 2nd Floor. John Lewis also offers a Parent's Room, which has baby changing and feeding facilities. There is a seperate feeding area within the Parents Room, for those mothers who would prefer privacy. This is located on the 3rd floor of John Lewis.

Currency Exchange

Get your holidays off to a great start - visit the John Lewis Bureau de Change, located in Customer Services at John Lewis where you can buy any one of 30 foreign currencies at 0% commision as well as traveller’s cheques. Rates are checked against competitors daily. Also, if you can purchase your currency cheaper elsewhere, John Lewis Cambridge will match it on the same day at as part of its Never Knowingly Undersold price promise*

*Subject to cover levels and excess. Terms, conditions, limitations and exclusions apply.'

 

Personal Shopping

Discover Grand Arcade's personal shopping service at a number of stores; John Lewis, Apple Store, Coast, Chocolat Chocolat, Hobbs, LK Bennett, Penhaligon's, Phase Eight, Seanhanna Hair and The Pen Shop. Please contact individual stores for further information.

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