We are sorry to have to close our doors once again but our last day of opening will be Wednesday 4th November and we will re-open on Wednesday 2nd December in line with government advice. Please check our website and social media channels for our latest updates. In response to the impact of Covid-19 (Coronavirus) please follow the latest guidelines from the NHS in relation to the virus on their website. We look forward to seeing you again very soon.
Our centre is currently open to Click & Collect customers only. Please access the centre by Fisher Square, and show your proof of order to our staff. You will then be allowed to collect your order from the store.
- Monday 09:00 - 18:00
- Tuesday 09:00 - 18:00
- Wednesday 09:00 - 18:00
- Thursday 09:00 - 18:00
- Friday 09:00 - 18:00
- Saturday 09:00 - 18:00
- Sunday & bank holidays 10:00 - 17:00
Individual store opening hours may vary. Please check the stores page for their phone number and give them a call if you're making a special trip.
The car park postcode is CB2 3QF. Cambridge is serviced north to south by the M11, and east to west by the A14. As you come into the city, follow the signs to Grand Arcade. There is a multi-storey car park adjoining Grand Arcade.
For car park charges click here or call 01223 457337.
By the Park and Ride
The city centre can be very congested and one of the easiest ways to reach Grand Arcade is by the Park and Ride. There are five Park and Ride locations around Cambridge with regular buses into the city. The locations are; Babraham Road, Madingley Road, Milton, Newmarket Road and Trumpington.
The cost to use the Park & Ride is £3.00 (valid for 1 day) and it is free to park. Up to 3 children travel for free. Or with a valid concessionary pass you can ride to and from town free after 9.30am weekdays, and anytime at weekends.
For more information on Cambridge's Park and Ride click here
There are regular trains to Cambridge from London's King's Cross, London's Liverpool Street, Norwich, Kings Lynn and Peterborough. Grand Arcade is a 15 minute walk from the station or there is a regular bus service to the city centre from the train station. For train times to Cambridge click here. To see train times easily, visit The Trainline, click here.
There is an extensive network of buses that serve the city centre and stop at the interchanges of Emmanuel Street and Drummer Street, just outside Grand Arcade.
Stagecoach has launched their brand new 'Busy Bus' app - allowing waiting passengers plan their journey as services increases across the region. Ensuring that when you travel, you feel safe. Try the app now by visiting your app store and installing the 'Stage Coach' app. They are making some significant changes to some of their Busway and Cambridgeshire Services from Sunday 1st November 2020. Timetables can be found here - https://www.stagecoachbus.com/promos-and-offers/east/November-1st-Service-Changes
Train Station to City Centre
Citi 1 from Rail Station stop 7
Citi 3 from Rail Station stop 6
Citi 7 from Rail Station stop 6
Babraham Road park&ride from Rail Station stop 9
Busway A/D from Rail Station stop 9
The 500-space free bicycle park is next to Rutland Cycling on Corn Exchange Street will be on revised hours over the duration of the Lockdown. It will be open 7:30am-7:00pm Monday to Friday, 7:30am-6pm Saturday and 9:00am-6:00pm on Sunday.
Secure paid-for bike parking is available from Rutland Cycling. The store also offers bike hire, a repairs workshop and cycle shop for bikes, clothing and accessories. Contact Rutland Cycling on 01223 307655.
Grand Arcade is located at the heart of Cambridge city centre. We are bordered by Downing Street, St Andrew's Street, Corn Exchange Street and Lion Yard. Google maps can be relied upon to plot good pedestrian routes to the centre from a variety of locations within the city.
Click & Collect
Consider using a Click & Collect service to ensure all your items are in-store when you come to visit.
Click & Collect allows items to be bought online and collected from a retailer's local branch within Grand Arcade. This is a great way to ensure online purchases make it safely to you in time for when they are need, and you avoid delivery charges or disappointment on your shopping trip.
Please see our Click & Collect page for a list of stores who provide this service during the lockdown.
Click here to download our free city centre map with details of our exact location and surrounding tourist attractions.
The Grand Arcade multi-storey car parks North (Upper) & South (Lower) sides are managed by Cambridge City Council and have Park Mark status. The car parks are accessed on Corn Exchange Street CB2 3QF and are open 24 hours a day all year. There are 953 spaces including Parent & Child and Disabled. Height limit is 1.98 metres (6’ 6”). The car parks are short stay ‘pay-on-foot on exit’. The ticket machines, located on ground, first and second floors, accept cash and card payments. Change is given. The first 3 hours are free for Blue Badge holders. Motor cycles are not allowed in this car park. For alternative parking, information on spaces and charges see www.cambridge.gov.uk/grand-arcade-car-park. For car parking enquiries ring 01223 457337. Discounted parking at £1.20 per hour is available from 7pm Monday to Saturday, and from 5pm on Sunday.
Grand Arcade offers free Wi-Fi to all visitors. Simply join at BT WiFi - Grand Arcade, then follow the easy steps to log on.
To claim student discount show your student ID in the following stores; 3Mobile £16 month SIM with 30GB - Apple Educational Discount 10% (see in store for more details) - Calvin Klein Underwear - 10% - Charles Tyrwhitt 10% - Chocolat Chocolat 10% (Wednesdays only) - GANT 10% off with Student Beans - Hobbs 15% off - Ed's Easy Diner Buy one get one free - Hobbs 20% - Krispy Kreme 20% - Levi's 20% - Office 10% - Radley 10% off - Rutland Cycling 10% off bikes - Schuh 10% - Seanhanna 20% off (weekdays only) - Ted Baker 15% - T.M.Lewin 15% - Topshop/Topman 10% - Vans 10% - Vodafone 10%. Please check our website's Events page for one-off student discount events.
Run by Cambridge City Council offering daily hire of manual and electric wheelchairs, scooter and rollators Monday to Saturday between 10am – 5pm. This is a free of charge service. Located on Level -1 of South (Lower) Grand Arcade car park. For more information see firstname.lastname@example.org or ring 01223 457452.
The following stores have hearing loops: Apple, AllSaints, Costa Coffee, John Lewis & Partners, Links of London, River Island, Topshop Topman & Vodafone
Tax Free Shopping
If you live outside of the EU, you may be entitled to get tax refund on goods you purchase at participating stores in Grand Arcade. All non-EU citizens can claim back on purchases when exporting goods. Simply ask for a tax refund receipt. Please contact individual stores for participation or see HM Revenue & Customs website for further information.
Armed Forces Discount
To claim Armed Forces Discount, show your ID in the following stores; Charles Clinkard 10%- Charles Tyrwhitt 10% - Clintons 20% - Ed's Easy Diner - 20% - GANT - 10% - Hobbs 20% - Kuoni 5% - Krispy Kreme 20% - Levi's 10% - OFFICE 10% - River Island 10% - Rutland Cycling 10% - Ted Baker 10% - TM Lewin 15% - Vodafone 15%
The following stores offer discounts to NHS workers: Apple (2% off) - Charles Tyrwhitt (10-15% off depending on product) - Ed's Diner - (20% off with Blue Light Card) - Kuoni (5% off) - Krispy Kreme (20% off) - Office (10% off) - Rutland Cycling (10% off parts & accessories) - Seanhanna (20% off) - TM Lewin (15% off) - Vodafone (15% off).
Our ATM cash machine is currently out of use. For safety reasons, please use contactless payment in our stores where possible.
Toilets and Parent & Child Facilities
Does Grand Arcade have any baby changing facilities?
Grand Arcade customer toilet complex is located on the Second Floor close to John Lewis & Partners and is accessible by the South car park lifts from all levels and escalators from the lower floors. Facilities include two accessible toilets with one operated by a radar key, parent & child toilet, baby changing room, baby feeding room, and male and female toilets. Toilets are checked regularly by the customer service team. John Lewis & Partners provides a Parents Room with baby change and feeding facilities on the third floor. Cambridge City Council provide a Changing Places Toilet on the Level -1 of the South (Lower) car park. This is located next to the Car Park Customer Service office and Shopmobility with disabled parking. Starbucks supports NCT's parent friendly places charter, as a place where you can feed your baby or toddler in comfort knowing staff will support you without judgment. There is also help from staff if you need any assistance.
Grand Arcade does not have a gift card scheme but you can purchase gift cards from our individual stores and John Lewis & Partners who have many concessions in-store. Cambridge BID have launched a gift card called Love Cambridge and this can be used in many of our stores. Please click here to find out how to purchase and to see the list of retailers taking part.
Get your holidays off to a great start - visit the John Lewis & Partners Bureau de Change, located in Customer Services at John Lewis & Partners where you can buy any one of 30 foreign currencies at 0% commision as well as traveller’s cheques. Rates are checked against competitors daily. Also, if you can purchase your currency cheaper elsewhere, John Lewis & Partners will match it on the same day at as part of its Never Knowingly Undersold price promise*
We also have opened a FourEx currency exchange kiosk on Level 1 of Grand Arcade, North Side Lifts for a quick and easy process to exchange your currency.
*Subject to cover levels and excess. Terms, conditions, limitations and exclusions apply.'
Discover Grand Arcade's personal shopping service at a number of stores; John Lewis & Partners, Apple Store, Chocolat Chocolat, Hobbs, LK Bennett, Penhaligon's, Phase Eight and Seanhanna Hair. Please contact individual stores for further information.
Located on the Ground floor close to the North Entrance, by Fisher Square.
Access our photobooth by Fisher Square entry or by the car park lifts on our North side.