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WELCOME BACK

We are very pleased to welcome you back safely!

Following government guidance, many of our stores are reopening and some of our cafes and restaurants are offering delivery or collection services. The safety of our operators, centre teams and visitors is always our primary focus so you will notice extra measures in place when you next visit and our policies will continue to evolve based on the most up to date advice.

Entrances to the centre

Entrances to the centre

You can enter Grand Arcade by St Andrew's Street, Fisher Square or going through Lion Yard.

Hand Sanitising Stations

Hand Sanitising Stations

You will find hand sanitising facilities at each entrance. Please be assured that our cleaning regime has been enhanced throughout the centre, including the toilets (on the second floor) which will constantly be manned.

Social Distancing

Social Distancing

As with all retail destinations, we are limited to a reduced maximum number of visitors and our entrances will be controlled by our Security team. If we reach maximum capacity, you will be asked to wait outside until for a short amount of time. Once in the centre, please help us adhere to the social distancing measures introduced by our government.

Directional guidance

Directional guidance

We have introduced floor markers to help make your visit as comfortable as it can be given current government guidance which is there for everybody's safety. Please follow our one-way system and keep a safe distance with others during your visit.

Queuing System

Queuing System

We have worked closely with our retail partners to ensure as smooth an entry to their stores as possible. You will find queuing floor markers spaced by two metres in front of each store. Bigger and more popular brands have additional arrangements and we advise that you check with your favourite brand’s own website for more details.

Coming by car?

Coming by car?

Access to the centre from the car park will only be possible from our Northside ground floor (by Carluccio’s and TOPSHOP) using the stairwells or the lifts.

Opening Hours

Opening Hours

Our centre doors will be open: MONDAY-SATURDAY 9am - 6pm, SUNDAY 10am - 4pm. Please check each individual store opening hours on our 'STORES' page.

Visiting us with a pushchair?

Visiting us with a pushchair?

We recommend for families with a pushchair to use the City Council toilets on the Ground floor, by Fisher Square entrance (facing Carluccio’s) which have babies facilities.

toilet access

toilet access

Blue Card holders are able to access our toilets on L-1 South side, by using the disabled lift.

Our toilets are open

Our toilets are open

Our centre toilets are now open and in operation with enhanced cleaning. You can access Grand Arcade toilets via the escalator only (Costa Coffee UP escalators, next escaltors to 2nd floor).

Busy Bus Indicator

Busy Bus Indicator

Stagecoach has launched their brand new 'Busy Bus' app - allowing waiting passengers plan their journey as services increases across the region. Ensuring that when you travel, you feel safe. Try the app now by visiting your app store and installing the 'Stage Coach' app.

Quick visit?

Quick visit?

We understand you might want to shorten your visit. We recommend checking our list of stores offering CLICK & COLLECT services.

Is my favourite store open?

Is my favourite store open?

We are doing our best to keep the website as up to date as possible however some information may be subject to change. Please always check with retailers directly before visiting to avoid disappointment.